CogentIntelligence
AI agents for garages and MOT centres
MOT reminders, booking requests and 'is my car ready?' calls fill the day. Cogent books, reminds and updates customers, and gets their approval for extra work by message.
01Where the week goes
We work with independent garages, MOT centres, body shops and mobile mechanics. The details differ from firm to firm, but the same few jobs come up on almost every discovery call:
- MOT and service reminders. Customers forget, and so do garages.
- Booking requests. Calls during the busiest hours.
- Repair updates. 'Is it ready?' calls.
- Extra work approval. Chasing customers to agree advisories.
None of these need your expertise. They need doing quickly, the same way every time, and that's exactly the kind of work AI agents do well, with your Business Map telling them how your business runs.
Key idea
Repeat MOTs and services are the easiest revenue a garage has.
02Agents built for garages, mot centres and vehicle services
These are the agents we most often switch on first in this sector. Each one reads your second brain, works around the clock and asks you before anything that matters.
- Trigger
- An MOT or service is due
- Does
- Reminds the customer and books a slot
- Asks you
- Never once trusted
- Trigger
- A booking request
- Does
- Offers slots and confirms
- Asks you
- For non-standard work
- Trigger
- A job status changes
- Does
- Updates the customer and requests approval for extra work
- Asks you
- Before quoting extra work
Your first agent is the one with the highest score on your discovery call, not the one on the top of this list. Most firms add a second and third over the following months.
03Ask your business anything
Because every agent writes to the same memory, you can ask questions in plain English that used to mean an afternoon in spreadsheets and inboxes.
YouHow many MOTs are due next month?
Cogent142.
YouWhich customers declined advisories last time?
Cogent37.
04Your Monday briefing
At 7am every Monday you get a short briefing built from your own tools: what came in, what's stuck and what changed.
05Find your peak
On the call we score every repeating job by hours a week × how easy it is to hand off (1 hard, 2 medium, 3 easy). The highest score gets built first. Here's how a typical list might look.
| Job | Hours a week | Ease | Score |
|---|---|---|---|
| Booking requests | 5 | 3 | 15 |
| Repair status calls | 4 | 3 | 12 |
| MOT and service reminders | 3 | 3 | 9 |
Example · dummy data. Score = hours a week × ease.
In this example, booking requests is the peak. Run your own numbers with the calculator on our home page, or bring them to the call.
06Where approvals sit
Every agent starts on a short lead. Here's a typical starting point for this sector. Yours is written into your Business Map.
Does alone
- Sending reminders
- Status updates
Asks first
- Extra work prices
Never
- Safety judgements
Roadworthiness and safety judgements stay with your technicians.
07Works with the tools you already use
We connect to what you have rather than asking you to move. Common tools in this sector include TechMan, GaragePlug, MAM, Autowork Online, SMS and email. If a system has no integration, a Portal Operator agent can work it the way a person would.
08Questions
Can AI send MOT reminders?
Yes, and it books the slot when the customer replies.
Can it get approval for extra work?
It sends the quote by message and logs the customer's reply.